I just don’t understand why some people cannot be specific about
1. whom they are talking to
– I have lost count of the number of emails I received that has no greeting. I have no idea whom the sender wants to address when the list of receivers covers everyone from management to executives to interns.
2. what they want to know
ABC: Jenny, when will XYZ confirm with you?
Jenny: About what? (thinking about 3 projects i’m working with XYZ)
ABC: Erm, about that thing?
Jenny: What thing?
ABC: You know, the that information of MNP is not correct and they want to change?
Jenny: No, it’s not that MNP is not correct. It’s an update.
ABC: Oh yea. So when will XYZ confirm with you about that?
Jenny: I don’t know. XYZ is checking on it.
ABC: So XYZ will confirm today yea?
3. what they want to do
ABC: Okay, it’s very clear now. Jenny will do a nice matrix and send over to you.
After the matrix is done, it never gets to be sent.